Use this text to answer questions in as much detail as possible for your customers.

If you want to cancel or change your order, please contact our customer service as soon as possible. We can only make changes as long as the order has not yet been processed

Enter your discount code in the designated field during checkout. The discount will be automatically applied to your total amount.

We accept various payment methods, including [ADD YOUR SHOP PAYMENT METHODS]. You can see the available options during checkout.

Please refer to our size chart on the product page to find the correct size for your body type. If you are unsure, contact us for advice.

Yes, we offer gift cards. Please send an email to: support@essencebordeaux.fr

You can sign up for our newsletter by entering your email address in the sign-up field at the bottom of the page. You will receive updates on new products and exclusive offers

We take your privacy seriously. Please read our privacy policy to understand how and why we collect, use, and protect your personal information.

Your order will be processed within 1–3 business days after it is placed. Once shipped, delivery within France typically takes 5–10 business days.

Please note that shipping times do not include potential customs delays. During busy periods such as Christmas, Black Friday, or New Year, deliveries may take longer.

It can take up to 5 business days for tracking information to be updated after your order is shipped. If your tracking number still doesn’t show any updates after a few days, please contact our customer support team at support@essencebordeaux.fr. We will help you track your order and provide any necessary assistance.

Yes! Once your order has been shipped, you will receive a tracking number by email. You can use this number to track your order directly on our website by clicking “Track Your Order” in the main menu.

We offer free premium shipping on all orders. This includes insurance in case of theft, loss, or damage during transit, so you can shop with peace of mind at no extra cost.

Currently, we only ship within France. All orders are handled by La Poste to ensure reliable and insured delivery.

If you’re outside France, please contact our customer support at support@essencebordeaux.fr to discuss any possible options.

You have the right to return your order within 30 days of receipt, without giving a reason. To exercise this right, please notify us via email at support@essencebordeaux.fr. You may use the provided return form, but it is not mandatory.

Once we receive your returned items in their original condition, we will refund all payments, including standard delivery costs (excluding any extra charges for a different delivery method), within 30 days. The refund will be made using the same payment method used for your original purchase.

Please note:

• 
  You are responsible for the direct cost of returning the goods.
  
• 
  You are only liable for any loss of value of the items if this results from handling beyond what is necessary to establish their nature, characteristics, and functioning.
  
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  Some items, such as custom-made products, perishable goods, sealed hygiene products, and media/software with broken seals, are excluded from the right of return.
  

For any questions or to request a return address, contact us at support@essencebordeaux.fr.

To return an item, follow these steps:

1. 
   Notify us of your decision to return the product by sending an email to support@essencebordeaux.fr. You may use the provided return form, but it is not required.
   
2. 
   Prepare the item for return, including all accessories, and if possible, in its original packaging.
   
3. 
   Send the item back to us within 30 days of notifying us of your return. The return is on time as long as the package is shipped before the 30-day period ends.
   
4. 
   Cover the return shipping costs, unless otherwise instructed.
   

Once we receive the returned item or proof of shipment, we will refund your payment, including standard delivery costs, within 30 days using the same payment method you used for your order.

Yes, exchanges are possible subject to product availability. To request an exchange:

1. 
   Contact our customer support at support@essencebordeaux.fr as soon as possible.
   
2. 
   Provide your order details and specify the size or color you wish to exchange for.
   
3. 
   Follow the instructions we provide to return the original item.
   

Once we receive the returned item in its original condition, we will ship the replacement product to you.

Please note that exchanges are subject to stock availability and may not be possible for custom or limited edition items.